A telephone skills improvement audit of your field/ internal sales force and follow up training This highly effective audit enables your staff to establish a greater awareness of how they communicate using the phone. We carry this out by the use of telephone recording/monitoring equipment* to identify areas where communication or listening skills are weak and provide the necessary tools and techniques to improve them. This audit can bring potentially the following benefits: Reduce the need for face-to-face meetings. Increase confidence when senior director contact is made. Improve the close rate of meetings and or "desired actions" over the phone. More returned calls using voicemail. Establish better rapport with director's secretaries so that they become "gate-openers" rather than "gate-keepers". Reduce common fears relating to the use of the telephone. *NB: Any calls which are taped or monitored should comply with the Oftel Regulations. More information about these can be found on their website. In the spirit of these regulations, Teleopen Ltd's calls may be monitored or recorded for quality and training purposes. back to list of services