I remember when I got my first corporate telesales role, I used to close alot of appointments simply by saying that the reason for the call was to set up an appointment to establish how we could help with……
Often I think a call fails because the person speaking does not listen to whether the other has person has really (more…)
Hi there.
I have a great interview I’d like to share with you with my good friend and coach, Angela O’Connell.
(50mins 10 secs)
I watched with great interest the programme on Channel Four last week about Call centres under the title “Phone Rage”.
Like everyone, I have experienced some of the frustration of the customers they interviewed who were going round and round in circles with a problem that never seemed to be resolved. Whenever this happens now, (more…)
I keep saying this but you do not have to “cold call” or telesell directly into the office of senior level people. It can be very hard work trying to catch them between meetings and then when you finally get through it can be a challenge to get them engaged. So do the work through the PA, let her set up the 15-20min introductory call, make sure you have a good agenda which gives structure to the call and you know when you call they are ready and prepared to take your call!
I have just done this for one of my clients making an introduction into one of the top managment consultancies. They are delighted!
I attended the 10th Birthday celebration of Ecademy last night and it was an excellent event. Penny and Thomas made great speeches and Penny had this great story about her experience in a telesales role in the 80s (more…)
I always hear when training or coaching, I hate voicemail I can never get through, here is your first golden secret (more…)
I am always watching how the phone is being used and the outcomes being achieved by using it. I was watching Locaton Location last night and I was reminded how quite large negociations over property, although “just putting in a offer” are carried out over the phone. Conventional business wisdom especially here in the UK tends to dictate that buisiness should be done and closed in a face to face environment. However there is so much evidence that flies in the face of this. I remember years ago reading in a software sales magazine that a deal had been closed for £400,000! So in your business what sorts of value are you working with over the phone? Can you increase this value in any way and if you do this how will this change your business?
You all know that if you keep doing the same things, you will get the same result. In contrast if you…. (more…)
I just had a thought the other day about the power of the phone and this can be any type of phone. In fact if you are a regular mobile user this can particularly apply to you as well. Ask yourself out of all the people in your personal and business life, how much are you helping them and influencing their lives? (more…)
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