Mission

Cold calling doesn’t work. “Starting conversations from cold” does. Our mission is to  provide telesales training, coaching and consulting to our clients that shows them how to generate high value deals while shortening the sales cycle by as much as 75%.

Rather than the typical 60 call a day “spray and pray” approach, we show our clients how to implement the concept of a “telephone meeting” to improve prospect engagement and telesales process effectiveness.

The focus of the telesales methodology is to help organisations make better use of the phone, as a business tool, rather than an ad-hoc communication device. To this end, I use the concept of a telephone meeting to help clients get the same outcomes from a face to face meeting, without sacrificing the time and cost which is normally required.

Neuro-linguistic Programming (NLP)

In addition to the telemarketing/telesales training and coaching, I have applied my expertise to a call centre environment and helped improve the turnover in sales by 150% while increasing overall call centre productivity. In parallel, I have trained as a communication specialist in NLP, and as a coach. I use these skills in both training and coaching to help new and veteran telemarketers alike deal with issues of call reluctance and fear of rejection.

Our Passion – Your Telephone Success

My passion is to help everyone use the phone in the most effective way to attain their goals, ambitions and dreams — not to mention sales quotas! –and help remove any inner blocks which may stand in the way of telephone success.

I started out in a subsidiary of the large IT Services Group, Cap Gemini, but since then have worked with a wide variety of clients ranging from independent management consultants, large accounting firms and a billion dollar Software Company.

Contact us if you would like more information on Teleopen’s personal and corporate training packages, coaching and consulting for telemarketing and call centre improvement.