Get yourself into the right “state” before you make your calls
If you want to make successful calls, and these may not necessarily be cold calls, they could be important internal calls within your organisation, not only should plan what you are going to say but you also make sure you in the right “state” For those of you who are not aware of this term, think about the times when you have felt “woobley” about doing something and had alot of internal noise running in your head, which adds to the negative feelings and makes you feel even worse. On the NLP Master Practitioner course I have just completed I was reminded how powerful and relaxing it can be just to take 10 long deep breaths; with each breath hold for a few seconds and then breath out. As you breath out think about the great outcomes that you want from you calls. Notice how your body begins to relax and all the internal noise disappears and you truly move into a really resourceful state. Exercise is usually the best way to change state but if you do not have the time or opportunity, just take some deep breaths! You will notice the change can be significant and very quick at the same time!
