Personal Branding is essential to standing out from the crowd in a competitive marketplace. Raising your visibility is a key part of Personal Branding and getting great at presenting is a perfect way to do this. (more…)
Graham Jones -Internet Psychologist will be giving a teleseminar tonight on how to Make Money from Social Networking at 8.00pm BST. In the one hour call Graham will give you (more…)
This is a great affirmation and can be very liberating. How often do we feel that if something has not worked in the past it will continue to be the same in the future. And deep down we know this not to be true as there is so much contrary evidence if only we are open to it. Again it is back to one of my previous bloggs, about where you focus your attention. Begin to change the focus of your attention and ask different questions such as “How could this work”. It is then that suddenly things can begin to work or change (more…)
Its another one of those great communication gems…
Focus on what you want and you will get it or at least move one step closer to it, rather than focusing on what you don’t want. You will notice that friends, colleagues around you that talk about all the things that annoy them tend to be the sort of people that are always getting annoyed or are dissatified with their lot. In contrast those that seem to know what they want tend to end up getting it. And that can be annoying in itself! (more…)
I remember when I got my first corporate telesales role, I used to close alot of appointments simply by saying that the reason for the call was to set up an appointment to establish how we could help with……
Often I think a call fails because the person speaking does not listen to whether the other has person has really (more…)
I watched with great interest the programme on Channel Four last week about Call centres under the title “Phone Rage”.
Like everyone, I have experienced some of the frustration of the customers they interviewed who were going round and round in circles with a problem that never seemed to be resolved. Whenever this happens now, (more…)
I keep saying this but you do not have to “cold call” or telesell directly into the office of senior level people. It can be very hard work trying to catch them between meetings and then when you finally get through it can be a challenge to get them engaged. So do the work through the PA, let her set up the 15-20min introductory call, make sure you have a good agenda which gives structure to the call and you know when you call they are ready and prepared to take your call!
I have just done this for one of my clients making an introduction into one of the top managment consultancies. They are delighted!
I attended the 10th Birthday celebration of Ecademy last night and it was an excellent event. Penny and Thomas made great speeches and Penny had this great story about her experience in a telesales role in the 80s (more…)
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