Comments for TeleSales.co.uk

Comment on Interview with Angela O’Connell – The Art of Intuition by amokbel

amokbel — Tue, 06 May 2008 20:45:44 +0000

Hi David,

Is there a way to download the interview as an mp3?

Thanks,

Alain

Comment on Double your telesales results in a fraction of a time! by Here's calling all 4hww followers - A 4 Hour Work Week Forum

Here's calling all 4hww followers - A 4 Hour Work Week Forum — Tue, 18 Sep 2007 04:54:52 +0000

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Comment on Calling all Financial Traders! by admin

admin — Thu, 06 Sep 2007 14:09:41 +0000

Hi Lynn, many thanks for the great feedback on the site. If you are going to source other telemarketers, in my experience the best sources are out of work actors because they “sound” right and nearly always make the right impact from the very outset. Also the NLP community, if someone is NLP trained and has a good voice that is a fantastic combination of skills/capability which will get great results. Pls do subscribe to the mini-course. Like Stuart I would be very keen to hear your feedback.
thanks again David

Comment on Calling all Financial Traders! by admin

admin — Thu, 06 Sep 2007 14:05:21 +0000

Hi Stuart, many apologies for the very late response but i have just recently relaunched my blog! Thank you very much for your great thoughts, I think the easiest by far is to set up 10-15mins telephone meetings via their PA or admins. In this way you are not having to make dozens of calls in hope that you will get to the VPs and above all be in the right frame of mind to receive the call. Please do subscribe to my mini-course I would really appreciate your feedback!

Comment on Call the C- level executives to close your high value deals! by admin

admin — Sat, 25 Aug 2007 09:16:45 +0000

I think you make some great points about the use of Skype for developing business to business relationships. I think the key point in either initiating new contacts or developing existing ones is to always to consider the other person’s world. In preparing for the call you must always try to initiate the call around them and their business not you and your product/service. What is new in their world that you can refer to? Then once they answer the phone, listen carefully to their voice tone to determine whether it is really convenient for them to have the conversation you want right now. If you detect even a hint of stress in their voice, request a more convenient time to have the call. That way you will truly build a relationship based on respecting their world. It may be frustrating at times having to wait to have your say but it will pay off in the long term and can reap real revenue dividends.

Comment on Call the C- level executives to close your high value deals! by Thermalsocks

Thermalsocks — Fri, 17 Aug 2007 00:27:13 +0000

A very interesting idea and method that maximises the use of the telephone as a true and very powerful business tool. I would like to know more so I have subscribed to your mini-course.

Getting telephone meetings often leads to setting up a direct relationship with a potential customer and I find Skype (an internet VoIP P2P type service) an excellent tool for this. I see that many business cards are now also carrying the persons Skype ID. But since the Client can see if you are on-line or not and you can see if they are on-line (unless you or they set it otherwise) then that can encourage impromptu calls that either of you may not be fully prepared for (I find). The danger might be that you do not prepare the call before hand for maximum impact and desired outcome since it is so easy to place the call from your PC directly to theirs. Do you have any advise as how one should handle these type of calls and build on the ongoing relationship? It seems to me that getting into a company, as hard as that is, is just the beginning and it would be easy to sabotage the relationship with a badly thought out subsequent call.

I see that for the first time Skype is down with a major outage and this will have an impact on the millions of businesses that now rely on it, perhaps they will even consider not using it and I wonder if it will prompt them to return to using the old fashioned PSTN and expensive mobile phones. Will this make people more self concious of making that call, more phobic perhaps? Also they may find themselves up against the determined PA blocker once again…what to do? Your methods may be even more in demand ! Making each call count is just as vital regardless of if it’s done with a normal phone call or a VoIP, MSN or Skype type call.

Comment on Calling all Financial Traders! by stuart

stuart — Wed, 14 Mar 2007 09:05:03 +0000

Hi David,

I am not a trader, but work in a telesales environment, where the stakes are relatively high (my market is the Pharmaceutical industry!). I read your request with interest and had some thoughts… (surprise, surprise..). I shall respond through my own experience which may or may not be relevent…

On leaving messages. This is very dangerous. The decision makers receive anywhere between 20 and 200 messages a day. Come end of day, the messages that they didn’t get to are binned, according to a VP a Pfizer. Furthermore, when leaving a message s/he will become irritated if you leave any more. Forget leaving messages, my friends! Roll your sleeves up, make a call list and hit the bricks/ make the calls… Sooner or later, you’ll get the decision maker on the other end of the phone and you can pitch him/ her to your heart’s content!

If you don’t like that particular brand of coffee, call their PA and a.) find out when they will be available b.) ask whether they can set aside 10 minutes on behalf of their boss so you can have a chat with them.

None of us are that important or that successful that we don’t need to make use of the basics…

Anyway, this is just what works for me; hope this helps…

Stuart

Comment on Calling all Financial Traders! by Lynn Harman

Lynn Harman — Mon, 03 Jul 2006 16:02:48 +0000

I loved the site, I am a self employed telemarketer and found your site very interesting, so much so I just want topick up the phone.

Do you have any tips how I can take my business further and employ some telemarketers to do some of th ework for me?

Comment on Calling all Financial Traders! by emma

emma — Sat, 01 Jul 2006 14:51:18 +0000

definitely, the use of the telephone in this way is merely extending a relationship marketing approach to business. By making the recipiant of the call feel as if they know you in a more personal way they will ultimately feel more personally involved, as if they are a part of the organisation themselves, and thus chances of loyalty and perceived added value are greatly increased.
many find telesales marketers irritating and yet none can deny their crucial role in the vast majority of business to business dealings. perhaps a happy medium needs to be found between personal elements of knowing your client and realising the significance of relationship calling?