NLP Skills

Don’t Miss this Teleseminar with Dr Zimmerman tomorrow!

Tomorrow I will be hosting a Teleseminar with Dr Alan Zimmerman CSP CPAE who is one of the top speakers in the US. Dr Zimmerman will be talking about his Journey to the Extraordinary Programme which will take place in Chicago 27-28. Please join us tomorrow 7th October at 9.00am US Central time which is 3.00pm BST. You can join us by listening in to the webcast or by dialling in to the conference line. Please get all the details by clicking on: http://www.instantteleseminar.com/?preview=1&...
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Do you need to deal with difficult people in your life?

In which case,  Please join me on the teleseminar with Dr Rick Brinkman on Tuesday 2nd December at 8.00pm(GMT) Understanding the behaviour of others and our approach and reaction to them is key to building successful relationships at work and at home. Added pressures arise from the challenging economic times we are now facing During the session Dr Rick will: Introduce his relationship model 'The lens of understanding' Share thoughts about what motivates people to behave the way they...
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Less than 3 hours to Product Success! -Join me on this teleseminar

There are less than 3 hours to go before Graham Jones's teleseminar on how you can increase your product sales online. If you have already registered - that's great. We will look forward to you joining us on the call. But if you have yet to decide - read on.....! As you know, Graham Jones has made money from selling products online - indeed he has been doing this for several years now and one thing's for sure - if he can do it, so can you...! So, join us today at 12 noon (British Su...
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“The future does not equal the Past”

This is a great affirmation and can be very liberating. How often do we feel that if something has not worked in the past it will continue to be the same in the future. And deep down we know this not to be true as there is so much contrary evidence if only we are open to it. Again it is back to one of my previous bloggs, about where you focus your attention. Begin to change the focus of your attention and ask different questions such as "How could this work". It is then that suddenly things can ...
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Mrs Doubtfire

We all sat down as a family and watched probably for the third time the very entertaining film with Robin Williams -Mrs Doubtfire. In his roles in the film Robin Willimas has a brilliant ability to vary all the elements of voice delivery, accent, tone, energy, volume etc and produce some extroadinary impact on the listener. When you are on the phone how much can you vary your voice or even in a face to face meeting to have the desired effect? When you have a great call or meeting that goes your ...
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Focus on what you want!

Its another one of those great communication gems... Focus on what you want and you will get it or at least move one step closer to it, rather than focusing on what you don't want. You will notice that friends, colleagues around you that talk about all the things that annoy them tend to be the sort of people that are always getting annoyed or are dissatified with their lot. In contrast those that seem to know what they want tend to end up getting it. And that can be annoying in itself! So ...
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Hear your message land!

Often I think a call fails because the person speaking does not listen to whether the other has person has reallyreceived the message or last point which was made, ie the acknowledgement eg O.K, alright, I understand etc. This is crucial for a real two-way conversation. So very often the person speaking or "the sender" just keeps talking and talking in hope that the other person will "get it"! In fact my metaphor for a great conversation is an even game of ping pong or tennis where each "ball of...
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Another high-level C level appointment closed Via the PA!

I keep saying this but you do not have to "cold call" or telesell directly into the office of senior level people. It can be very hard work trying to catch them between meetings and then when you finally get through it can be a challenge to get them engaged. So do the work through the PA, let her set up the 15-20min introductory call, make sure you have a good agenda which gives structure to the call and you know when you call they are ready and prepared to take your call! I have just done th...
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Penny Power’s speech at the Ecademy Celebration last night

I attended the 10th Birthday celebration of Ecademy last night and it was an excellent event. Penny and Thomas made great speeches and Penny had this great story about her experience in a telesales role in the 80s you can imagine what sort of training and skills approach was being promoted as best practice at the time. Penny however explained how she saw her role as building relationships with potential customers rather than just "selling" One day she spoke to someone with a very bad cold ...
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Make voicemail work for you in your telesales work!

I always hear when training or coaching, I hate voicemail I can never get through, here is your first golden secret Imagine standing in the shoes of the person you are calling and ask yourself what would I need to hear for me to return this call? You will almost certainly come to the answer that the voicemail message must relate to your world and business not the callers! Such an obvious point but how many voicemails do you get which are about the other person and their business interest!! So...
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