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My interview on BBC Radio Sheffield today

Fortunately I was at home at my desk today, as I got a call from BBC Radio Sheffield asking if I would comment during a feature they were running about cold calling. The feature was principally about physical cold calling where representatives from various companies tried to promote some sort of service by knocking on peoples doors. However Cold calling by phone was also discussed, hence the invitation to comment. Bob who was interviewing me asked me as a business consultant what I did and ...
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Don’t let the volcano stop your business or any travel set back!

I have just read the latest news about the Volcano in Iceland and the airspace seems to be clear again but as always, I suspect it will take time for people to get back home or to their business destinations. There is talk that it may cause further problems. So I thought it would be helpful to to provide some wisdom about how the phone could help in carrying on your business and not postponing meetings until you get back. You can also use this whenever you are severely delayed or for whatever...
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Now all the snow is gone!

Well at least in our part of the world and we can get on with business as usual.However it was interesting, given how much access we have to technology that particularly in the UK, businesses seemed to really struggle to keep going, because of physically not being able to get to work locations. I appreciate that of course, there are businesses which can not function, if they can not delivery their products physically to their customers. But what about all the information services and those in "i...
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Do you need to deal with difficult people in your life?

In which case,  Please join me on the teleseminar with Dr Rick Brinkman on Tuesday 2nd December at 8.00pm(GMT) Understanding the behaviour of others and our approach and reaction to them is key to building successful relationships at work and at home. Added pressures arise from the challenging economic times we are now facing During the session Dr Rick will: Introduce his relationship model 'The lens of understanding' Share thoughts about what motivates people to behave the way they...
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TeleSeminar -Tips for creating a great Presentational Brand

  Personal Branding is essential to standing out from the crowd in a competitive marketplace. Raising your visibility is a key part of Personal Branding and getting great at presenting is a perfect way to do this.    But this is not about conventional presentation skills - this is about your Presentational Brand.   On the 27th August 2008 at 8pm (UK time - BST), I'll be in conversation with Lesley Everett, who is recognised as a thought-leader and international authority on Personal Brandin...
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Less than 3 hours to Product Success! -Join me on this teleseminar

There are less than 3 hours to go before Graham Jones's teleseminar on how you can increase your product sales online. If you have already registered - that's great. We will look forward to you joining us on the call. But if you have yet to decide - read on.....! As you know, Graham Jones has made money from selling products online - indeed he has been doing this for several years now and one thing's for sure - if he can do it, so can you...! So, join us today at 12 noon (British Su...
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Teleleseminar tonight: Making Money from Social Networking

Graham Jones -Internet Psychologist will be giving a teleseminar tonight on how to Make Money from Social Networking at 8.00pm BST.  In the one hour call Graham will give you 3 Ways in which Social Networking can help your business 5 diffent ways you can profit from social networking 10 ways social networks can raise your online reputation 5 things your customers are doing with social networks 4 tactics for increasing profitability using social networks Plus, he will be answeri...
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“The future does not equal the Past”

This is a great affirmation and can be very liberating. How often do we feel that if something has not worked in the past it will continue to be the same in the future. And deep down we know this not to be true as there is so much contrary evidence if only we are open to it. Again it is back to one of my previous bloggs, about where you focus your attention. Begin to change the focus of your attention and ask different questions such as "How could this work". It is then that suddenly things can ...
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Focus on what you want!

Its another one of those great communication gems... Focus on what you want and you will get it or at least move one step closer to it, rather than focusing on what you don't want. You will notice that friends, colleagues around you that talk about all the things that annoy them tend to be the sort of people that are always getting annoyed or are dissatified with their lot. In contrast those that seem to know what they want tend to end up getting it. And that can be annoying in itself! So ...
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Get into the spirit of giving when you run your telesales campaign!

I remember when I got my first corporate telesales role, I used to close alot of appointments simply by saying that the reason for the call was to set up an appointment to establish how we could help with...... Whatever the service was eg project management, Customer Service strategy etc. I would quote before making my appointment some of the companies we had worked with, so the complete introduction went something like this: A very good morning, pause (listen for the voicetone respons...
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