Don’t Miss this Teleseminar with Dr Zimmerman tomorrow!

Tomorrow I will be hosting a Teleseminar with Dr Alan Zimmerman CSP CPAE who is one of the top speakers in the US. Dr Zimmerman will be talking about his Journey to the Extraordinary Programme which will take place in Chicago 27-28. Please join us tomorrow 7th October at 9.00am US Central time which is 3.00pm BST. You can join us by listening in to the webcast or by dialling in to the conference line. Please get all the details by clicking on: http://www.instantteleseminar.com/?preview=1&...
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Teleleseminar tonight: Making Money from Social Networking

Graham Jones -Internet Psychologist will be giving a teleseminar tonight on how to Make Money from Social Networking at 8.00pm BST.  In the one hour call Graham will give you 3 Ways in which Social Networking can help your business 5 diffent ways you can profit from social networking 10 ways social networks can raise your online reputation 5 things your customers are doing with social networks 4 tactics for increasing profitability using social networks Plus, he will be answeri...
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“The future does not equal the Past”

This is a great affirmation and can be very liberating. How often do we feel that if something has not worked in the past it will continue to be the same in the future. And deep down we know this not to be true as there is so much contrary evidence if only we are open to it. Again it is back to one of my previous bloggs, about where you focus your attention. Begin to change the focus of your attention and ask different questions such as "How could this work". It is then that suddenly things can ...
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The Accidental Salesman Club

Richard White who runs The Accidental Salesman Club  http://theaccidentalsalesman.com/ hosted an excellent teleseminar last night. He interviewed me about my expertise on getting appointments with senior executives in large organisations. You can find his summary of the call here http://theaccidentalsalesman.com/onlinesalestraining/  and more about his Club and excellent content.
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Alexander and the Terrible Horrible no good very Bad Day!

A year after I set up my business in 2000, My key client at the time sent me out to Sydney Australia to do some very successful training and coaching for their sales people. When I was leaving one of the sales people gave me a copy of "Alexander and the Terrible horrible very bad day" book for my children as a memento of my visit to Australia. My children still to this day absolutely love this book as a bed time story! Alexander's day starts off badly and just continues that way, is there someth...
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Mrs Doubtfire

We all sat down as a family and watched probably for the third time the very entertaining film with Robin Williams -Mrs Doubtfire. In his roles in the film Robin Willimas has a brilliant ability to vary all the elements of voice delivery, accent, tone, energy, volume etc and produce some extroadinary impact on the listener. When you are on the phone how much can you vary your voice or even in a face to face meeting to have the desired effect? When you have a great call or meeting that goes your ...
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Focus on what you want!

Its another one of those great communication gems... Focus on what you want and you will get it or at least move one step closer to it, rather than focusing on what you don't want. You will notice that friends, colleagues around you that talk about all the things that annoy them tend to be the sort of people that are always getting annoyed or are dissatified with their lot. In contrast those that seem to know what they want tend to end up getting it. And that can be annoying in itself! So ...
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Get into the spirit of giving when you run your telesales campaign!

I remember when I got my first corporate telesales role, I used to close alot of appointments simply by saying that the reason for the call was to set up an appointment to establish how we could help with...... Whatever the service was eg project management, Customer Service strategy etc. I would quote before making my appointment some of the companies we had worked with, so the complete introduction went something like this: A very good morning, pause (listen for the voicetone respons...
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Hear your message land!

Often I think a call fails because the person speaking does not listen to whether the other has person has reallyreceived the message or last point which was made, ie the acknowledgement eg O.K, alright, I understand etc. This is crucial for a real two-way conversation. So very often the person speaking or "the sender" just keeps talking and talking in hope that the other person will "get it"! In fact my metaphor for a great conversation is an even game of ping pong or tennis where each "ball of...
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Did You see “Phone Rage” last week on Channel 4?

I watched with great interest the programme on Channel Four last week about Call centres under the title "Phone Rage". Like everyone, I have experienced some of the frustration of the customers they interviewed who were going round and round in circles with a problem that never seemed to be resolved. Whenever this happens now,I leave the call centre path and seek out the real decision-makers or management who have some real power to do something about my problem. I will never forget when my mot...
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