:TeleSales.co.uk

This is a great affirmation and can be very liberating. How often do we feel that if something has not worked in the past it will continue to be the same in the future. And deep down we know this not to be true as there is so much contrary evidence if only we are open to it. Again it is back to one of my previous bloggs, about where you focus your attention. Begin to change the focus of your attention and ask different questions such as “How could this work”. It is then that suddenly things can begin to work or change (more…)

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Richard White who runs The Accidental Salesman Club  http://theaccidentalsalesman.com/ hosted an excellent teleseminar last night. He interviewed me about my expertise on getting appointments with senior executives in large organisations. (more…)

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A year after I set up my business in 2000, My key client at the time sent me out to Sydney Australia to do some very successful training and coaching for their sales people. When I was leaving one of the sales people gave me a copy of “Alexander and the Terrible horrible very bad day” book for my children as a memento of my visit to Australia. My children still to this day absolutely love this book as a bed time story! Alexander’s day starts off badly and just continues that way, is there something about the way in which he focuses that means that his day just seems to get worse? Anyway enough of NLP for the moment, check out the book, I am sure your children will love this too!

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Its another one of those great communication gems…

Focus on what you want and you will get it or at least move one step closer to it, rather than focusing on what you don’t want. You will notice that friends, colleagues around you that talk about all the things that annoy them tend to be the sort of people that are always getting annoyed or are dissatified with their lot. In contrast those that seem to know what they want tend to end up getting it. And that can be annoying in itself! (more…)

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I remember when I got my first corporate telesales role, I used to close alot of appointments simply by saying that the reason for the call was to set up an appointment to establish how we could help with……

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Often I think a call fails because the person speaking does not listen to whether the other has person has really (more…)

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Hi there.

I have a great interview I’d like to share with you with my good friend and coach, Angela O’Connell.

(50mins 10 secs)

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I watched with great interest the programme on Channel Four last week about Call centres under the title “Phone Rage”.
Like everyone, I have experienced some of the frustration of the customers they interviewed who were going round and round in circles with a problem that never seemed to be resolved. Whenever this happens now, (more…)

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